John Klein

John Klein has extensive experience in operations and customer support management, with a career spanning several prominent companies. Starting as a Senior Sales Manager at Zacson from May 1994 to February 1998, John progressed to roles such as Operations Senior Supervisor at CSAA and Operations Manager at ooma inc. John held significant positions at Hotwire, including Director of Customer Operations and Customer Operations Product Manager, before advancing to Senior Director of Customer Operations at Travana. From July 2010 to April 2013, John served as Global Partner Support Manager and Outsourcing Vendor Manager at Yahoo!. John continued to enhance customer operations at Fitbit as Sr. Customer Operations Manager and is currently the Global Contact Center Operations Manager at Meta since September 2019. John holds a Bachelor of Science in Business Administration with a focus on Marketing from California State University - East Bay, earned between 1996 and 2004.