Leon M. has extensive experience in strategic management and operational excellence across multiple industries. Notable roles include Senior Manager at Westpac overseeing merger integration for Human Resources, and various Managing Director positions at Citi where responsibilities encompassed global productivity initiatives, process optimization, and customer experience leadership. Currently, Leon serves as Senior Director of Customer Support & Experience at Meta, focusing on agent support and customer experience strategy. Academic credentials include a Bachelor of Commerce and a Bachelor of Laws from UNSW, a Graduate Diploma from FINSIA, and an executive program from MIT Sloan School of Management, specializing in the implications of artificial intelligence for business strategy.
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