Mario Ramotar, PhD, serves as a UX Researcher at Meta, focusing on WhatsApp Business since June 2021. With a strong background in user experience research, Mario has previously held positions at Capco as a Senior Consultant, leading the research foundation for a digital innovation lab, and at Twilio Inc. as a Staff UX Researcher, guiding the launch of Twilio Flex. Other notable roles include Senior UX Researcher at CWT, where Mario executed studies across travel booking teams, and UX Researcher at Atos and Barclaycard, contributing to key platforms. Mario's academic credentials include a PhD in Management and a Master’s Degree in Information Systems from the University of Warwick, where extensive research on digital innovation strategies was conducted.
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