Minerva Zhang is a seasoned professional with extensive experience in portfolio and marketing analytics, particularly in the credit card sector at Citi from 2016 to August 2022, where Minerva improved customer experiences through product development and created a product performance dashboard. Currently serving as a Marketing Science Partner at Meta since August 2022, Minerva previously held the position of Service Manager at GE Appliances, where leadership in customer service initiatives significantly reduced complaints, and as a Product Manager, successfully launched award-winning energy-efficient products. Minerva holds an MA in English Education from Columbia University, an MBA from New York University’s Leonard N. Stern School of Business, and a BA in English and Finance from Northeastern University.
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