Shannon Lok is an experienced professional in operations and quality control, with a strong background in technology and social media sectors. Shannon worked as a Process Executive and Quality Control Analyst for Google Duplex at Cognizant from June 2017 to January 2018, followed by a role as an Early Response Escalations Specialist at Facebook from November 2018 to May 2021. In January 2023, Shannon held two positions at Meta, serving as Integrity & Support Operations Program Manager and Community Risk Prevention Program Manager. Shannon holds a Bachelor of Business Studies International with a focus on Human Resources and Mandarin Chinese from Dublin City University, complemented by an Erasmus year abroad at Shantou University in Business and Chinese Studies.
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