Shawanna Rouse

Shawanna Rouse is an accomplished professional with extensive experience in customer support, risk management, and operations across various industries, including technology, retail, and food services. Notable roles include serving as a Customer Support Manager at Everise, where engagement in social media support grew by 300%, and as a Senior Director at Apple, where infrastructure was established for leading global pharmaceutical companies. At Meta, Shawanna held several key positions, such as Global Partner Manager for Content Moderation, where a taskforce improved Hate Speech accuracy to 98%, and Head of Integrity Review Operations, focusing on positive user experiences across platforms. Prior experience includes managing operations for Starbucks and Chick-fil-A, as well as technical support roles at Whole Foods Market and Apple. Shawanna's educational background includes studies in Finance at Georgia State University.