Su-Lin T.

Su-Lin T. has a robust background in customer service and operations management with extensive experience across multiple industries. At Singapore Post Ltd, Su-Lin served as Sr. Customer Service Team Manager, responsible for managing the performance of the in-house Contact Centre for various e-commerce clients across the APAC region. Following this, Su-Lin held positions at StarHub, Apple, and JUUL Labs, leading technical support and customer operations teams. Currently, Su-Lin works at Meta as Corporate Resolution Supervisor, focusing on global partner management and operational excellence. Additional experience includes a role at Amazon as Operations Manager, where Su-Lin led a Contact Center team servicing B2B merchants in APAC, achieving significant performance improvements.