Tien Phan has over a decade of experience in customer service and program management within prominent organizations. Starting as a Supervisor and Technician at Best Buy from April 2006 to April 2012, Tien transitioned to a Manager of Customer Care role at ASUS until October 2017, leading teams focused on customer loyalty and care while enhancing operational efficiency. Currently, Tien serves as a Program Manager for Post Sales Operations at Meta, directing strategic initiatives to optimize digital support solutions and improve the global customer experience. Tien holds a Bachelor's degree in Human Resources from California State University-Hayward.
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