Tom D. has a diverse background in technical account management and customer support, with experience across notable companies including Meta, LinkedIn, and Hewlett-Packard. Beginning in system administration at San Jose Water Company, Tom advanced to roles such as Software Support Engineer and Lead Technical Support Engineer, achieving a 99% customer satisfaction rating during tenure. At Clarizen and LinkedIn, Tom successfully managed product quality and streamlined communication processes within support teams, earning recognition for excellence in customer service. Tom holds a degree from San Jose State University, obtained between 2008 and 2013.
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