Mike McGowan

Mike McGowan is an experienced IT Manager with a diverse background in service desk management and IT support across various sectors. Currently, Mike leads the internal Service Desk function at Methods, focusing on service improvement and compliance with ISO2700x standards and Cyber Essentials Plus. Previously, Mike managed the Help Desk operations at The British Museum, ensuring staff worldwide had seamless access to systems, and held the role of Service Desk Coordinator at Morley College, overseeing multi-site logistics. Additionally, Mike has served as IT Manager at Sound Performance and Home Fundraising Ltd, where responsibilities included managing IT systems, enhancing IT security, and facilitating cloud migration. Early career experience includes roles as a Helpdesk Analyst and IT Consultant, where Mike developed technical processes and provided extensive support to individuals and organizations.