Shari N. Gottheim

Shari N. Gottheim is a seasoned professional with extensive experience in customer experience, operations, and strategic planning within the insurance industry. At MetLife since 2001, Shari currently serves as Vice President of Customer Experience, focusing on customer-centric strategies, metrics, and programs. Previous roles at MetLife include Vice President of Group Business Operations and Assistant Vice President of eBusiness & Business Technology, where Shari managed web portals, technology strategies, and team efficiency. Earlier experience includes leadership positions at Braincraft Technologies and Accenture, specializing in project management, financial planning, and change management. Shari holds an MBA in Finance from The George Washington University and a Bachelor's degree in Psychology from Binghamton University.