Safa Iqbal

Safa Iqbal is a seasoned professional with extensive experience in quality assurance and customer service, currently serving as a Senior Quality Assurance Specialist at Metro Bank (UK) since July 2015. In this role, Safa builds and analyzes key data reports to drive continuous improvement in service quality. Prior positions at Metro Bank include Assistant Manager, overseeing staff training and customer service strategies, and Quality Assurance Specialist, focusing on data-driven insights. Safa's career began at Next Group PLC as a Sales Assistant. Educational qualifications include a degree in Accounting and Finance from Middlesex University and a GCSE from Hampstead Secondary School.