Jonathan Samuel is an accomplished Project Manager at Metrolinx with extensive experience in product ownership, business analysis, and IT support. Previously, Jonathan held roles at Liberty Mutual Canada where responsibilities included championing product strategy, building roadmaps, and coordinating cross-functional teams to ensure delivery of customer value. In earlier positions at Resolver Inc. and LCBO, Jonathan demonstrated expertise in risk management, customer support, and technical troubleshooting, achieving significant metrics such as 100% customer satisfaction ratings. Jonathan is a graduate of Centennial College, earning a Computer Systems Technology Diploma with a focus on Networking.