Mark T. has extensive experience in airline operations and public affairs, currently serving as the Assistant Manager of Terminal Operations and Common Use Planning at the Metropolitan Airports Commission since January 2014. Mark is adept at utilizing knowledge of MSP Airport operations to address inquiries and monitor social media channels for passenger engagement. Previous roles include serving as a Smartphone Support and Catering Auditor at DGS, where Mark facilitated significant cost savings in onboard retail operations, and providing internal communications support at Northwest Airlines/Delta Air Lines. With a military background as a Captain in the United States Air Force, Mark held leadership roles in public affairs, leading to the recognition of the office as the Air Force Outstanding Large Wing Public Affairs office of the year in 2006. Mark holds a Master of Arts in Homeland Security / Terrorism Studies from American Public University and a Bachelor of Science in Management from the United States Air Force Academy.
Metropolitan Airports Commission
The Metropolitan Airports Commission (MAC) is dedicated to providing services that consistently exceed the expectations of its customers. Whether it's providing exciting shopping and healthy dining options at Minneapolis-St. Paul International Airport (MSP), plowing snow from one of its seven airports' runways, designing and building sustainable facilities, or ensuring the organization's long-term financial strength, the MAC strives to fulfill its vision statement: Providing your best airport experience. Created in 1943 by Minnesota state law, the MAC is a public corporation providing coordinated aviation services throughout the Twin Cities metropolitan area. In fact, the MAC operates one of the largest airport systems in the nation, which includes MSP and six general aviation airports. Together these airports help drive the region's economy and job growth while providing quick, easy access to destinations around the globe. A 15-member board of commissioners appointed by Minnesota's governor and the mayors of Minneapolis and Saint Paul establishes the commission's policies. Those policies are implemented by the commission's senior leadership and staff. The MAC and its airports are funded through rents and fees paid by airport users, not by general tax dollars.