Andy Almanza

Andy Almanza is a skilled database developer and application analyst with a strong background in technical documentation and project leadership at Metropolitan Family Services since February 2022. Previously, Andy served as a customer service agent at H&M Group, where customer retention was prioritized through effective resolution of inquiries and data tracking. Andy also gained experience as a data analyst intern at UTC Aerospace Systems, utilizing SAP BI and Excel to create dashboards, and addressing user issues with Excel macros. Andy's career began at Northern Illinois University as a campus dining supervisor, focusing on team collaboration and shift transitions. Andy holds a Bachelor's degree in Computer Science from Northern Illinois University, earned in 2018.