Emma Pearson

Emma Pearson has a diverse work experience in various roles and industries. Emma is currently the Head of Strategy, Insight and Performance at Metropolitan Thames Valley, where they focus on customer insight and service improvement. Prior to this, they worked as a Customer Insights Manager at the same company. Emma also has experience at TDX Group as the Head of Supplier Quality, overseeing the quality performance of debt collection agencies. Before that, they worked at E.ON as a Customer Quality Partner, Customer Service Team Manager, and Credit Management Specialist, where they focused on customer service, operational performance, and payment issues.

Emma Pearson attended Kimberley Comprehensive School from 2002 to 2006 and obtained a GCSE degree. In addition, they earned a Makeup Artistry Diploma from NVQ Academy in 2003.