Lulu Spellman

Lulu Spellman currently serves as the Chair of the colleague network group supporting Disability, Neurodiversity, and Carers at MTVH, focusing on raising awareness of diversity and inclusion while amplifying colleagues' voices. With extensive experience at Metropolitan Thames Valley since May 2008, roles have included Service Improvement and Quality Manager, Specialist Complaints Lead, Customer Performance Manager, Operational Support Manager, Team Leader in Money Advice and Income, and various income officer positions. Areas of expertise encompass managing complex complaints, spearheading customer insight initiatives, and leading teams to achieve business objectives. Lulu Spellman holds a City and Guilds qualification and is pursuing a degree in Law from The Open University, along with a Prince2 certification.