Heidi Aapro is a Digital Business & Service Development Leader with over 15 years of experience in driving digital transformation and enhancing customer experiences. They have held various roles, including Sales Manager at VR-Group and Service Developer at Varma Mutual Pension Insurance Company, where they focused on improving online services and user experience. Currently, they serve as the Manager of Digital Business Solutions at Metso, leading strategies to enhance customer engagement and digital solutions. Additionally, Heidi has earned degrees in Marketing Communications and Service Design, along with a certification as a Scrum Product Owner from the Scrum Alliance.
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