Mettle is the free mobile bank account by NatWest built for the self-employed

Mettle's designed to give you the freedom to run your business. It's built for small businesses, startups, limited companies and sole traders with UK residency.

We believe there is something different about people who start their own business – a unique spirit that sets them apart. A blend of drive, ambition and self belief – people who have mettle.

So we’ve built an app that embraces that spirit – one that our customers can rely on and makes managing finances as fast and simple as possible.


Banking

Finance

Mettle

Mettle's headquarters in London, United Kingdom

This department focuses on creating and maintaining software applications through various programming and engineering practices.

Software Development

The Software Engineering Team at Mettle is responsible for designing, developing, and maintaining the mobile and backend systems that power Mettle's banking services for self-employed individuals and small businesses. They ensure the app is reliable, secure, and easy to use, integrating seamlessly with banking infrastructure to provide users with efficient financial management tools. This team collaborates closely with other departments to continuously enhance features and optimize performance, adhering to the high standards required by modern fintech solutions.

Software Engineering Team

The Product Management team at Mettle is responsible for defining the product vision, strategy, and roadmap to ensure the mobile banking app meets the needs of self-employed individuals and small businesses. This team collaborates closely with customers, developers, and stakeholders to deliver innovative banking solutions that simplify financial management. They lead initiatives for new features, user experience improvements, and platform enhancements, ensuring the app remains reliable, intuitive, and aligned with the unique spirit of entrepreneurship.

Product Management

This department is responsible for analyzing and investigating potential financial crimes to protect assets and ensure compliance.

Financial Crime Prevention

The Marketing and Communications team at Mettle is responsible for creating and executing strategies to promote the Mettle app to small businesses, startups, limited companies, and sole traders. This team manages the brand's public relations, creates engaging content, optimizes customer relationship management, and leverages marketing technology and analytics to drive growth. They ensure clear and effective communication of Mettle’s value proposition, foster customer engagement, and enhance visibility through SEO and advertising technologies.

Marketing and Communications

The Customer Operations team at Mettle ensures seamless support and exceptional service for our self-employed customers. Led by the Customer Operations Team Leader, the team includes a Service Manager who maintains high service standards and a Customer Support Manager who addresses and resolves customer queries efficiently, making sure our app meets the unique needs of small businesses, startups, limited companies, and sole traders.

Customer Operations

The Product Design Team at Mettle is responsible for creating intuitive and engaging user experiences for our mobile banking app. This involves understanding the unique needs of self-employed individuals and small businesses, designing user interfaces that streamline financial management, and continuously iterating on features to enhance functionality and user satisfaction. The team collaborates closely to ensure that Mettle’s app is both user-friendly and meets the high standards expected by our customers.

People (7)

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Other teams

Software Engineering Team

Product Management

Financial Crime Prevention

Marketing and Communications

Customer Operations

Product Design Team