Alan Malone

Alan Malone is an experienced professional in customer support and success operations, currently serving as a Gainsight Junior Administrator at Mews since February 2024. Prior roles include Senior Customer Support Representative at Rippling, Customer Care Team Lead at Wix.com, and Customer Success Operations Specialist at Glassdoor, where responsibilities ranged from configuring Gainsight and Salesforce to enhancing customer engagement and satisfaction. Earlier experience includes significant leadership roles at Arvato, where Alan managed operations for a large team, and Firstsource, providing telephony customer support. An educational background in media and sound engineering complements a robust career focused on delivering excellent customer service and operational efficiency.