Giovanna Alonso

Giovanna Alonso is a seasoned Senior Product Designer in Fintech at Mews, with extensive experience in service and strategic design. Prior roles include Service Designer and Strategic Designer at HARBOUR.SPACE, and DesignOps Strategy Manager at BBVA, where notable achievements included the development of a Maturity Model to assess design maturity, the establishment of a usability agency named “Uxability,” and the creation of a customer experience strategic framework. Giovanna has worked on a wide range of projects involving UX research, usability testing, and strategic design, contributing to journey mapping, user flow redesign, and product strategy. Academic credentials include a Master's degree in Business Administration with a focus on High Tech Entrepreneurship and a current Master of Science in Digital Arts.