Patrick Machado has extensive experience in customer service management, currently serving as Directeur de centre de services at MGEN since May 2018, overseeing a team of 300 employees, including 29 managers. Prior to this role, Patrick worked at Aviva from May 2010 to May 2018, holding various positions focused on customer relationship excellence and management of the Nantes contact center. Additional experience includes a role as responsable centre de relation client at Complétude from August 2004 to March 2009, and significant positions at Bouygues Telecom from October 1996 to March 2004, where responsibilities included technical client service management and training. Educational background includes a BTS in action commerciale from Lycée Jean Macé, completed between 1990 and 1993.
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