Rahshell Crooks (Shelly)

Rahshell "Shelly" Crooks has extensive experience in human resources and operations management, currently serving as a Human Resources Business Partner at MGM National Harbor since August 2016. In this role, Shelly effectively resolves HR issues for non-union departments and supports leadership with investigations and employee allegations. Other positions at MGM include Training and Development Partner and HR Employee Engagement Specialist, where Shelly onboarded over 600 staff members, managed compliance training for 1,500 employees, and conducted focus groups to enhance workplace practices. Earlier career positions include Operations Market Manager at TCC, Verizon Premium Wireless Retailer, and Sr. Operations Retail Sales Analyst at Verizon, where Shelly successfully oversaw multiple retail locations and ensured operational efficiency while driving employee development.