Cecily Leeman

Cecily Leeman is an IT Service Management Specialist at MGM Resorts International since June 2023, bringing extensive experience in customer support and operations management. Previously, Cecily held the role of Manager of Support Operations at Everi Holdings Inc. from January 2018 to June 2023, where responsibilities included employee productivity analysis and technical support for casino marketing software. Other roles include a Personal Assistant to the Regional Manager at Advanced Management Group and Solution Support Specialist at Agilysys, which involved technical support solutions and customer service. Cecily also served as a Customer Experience Analyst and Customer Service Representative at TELUS International, gaining expertise in data analysis and training. An Advanced Diploma in Culinary Hospitality was obtained from Southeast Career Technical Academy.