Robert Madrid

Robert Madrid has a diverse background in IT support, with experience in various positions such as IT Technician, Technical Support Engineer, Application Support Lead, Operations Center Manager, and Senior Technical Analyst. Robert has worked for companies such as Aliante Hotel + Casino, Crescent Solutions, MGM Resorts International, and Sunflower Farmers Market. Robert has expertise in level 1 and 2 IT support, network configuration, server maintenance, and managing help desk technicians. Robert is skilled in troubleshooting, documentation, and ensuring adherence to SLAs and IT operations standards.