Daniel Smith is a Senior Configuration Analyst at The Michaels Companies, Inc. since November 2015, specializing in ServiceNow application administration, configuration management, and leading enhancement development. Prior to this role, Daniel served as a Configuration Management Analyst in the same company, focusing on similar responsibilities. Daniel has extensive experience with Brinker International from January 2003 to July 2015, holding multiple positions including Manager of IT Service Management, where a foundation for IT service management was built, and IT Service Desk Manager, managing support for restaurant technology systems. Additional roles at Brinker included IT Systems Deployment Coordinator and Restaurant Support Services Lead Analyst & Training Coordinator. Daniel began a career in the hospitality sector with roles at Outback Steakhouse and Hyatt Regency Dallas. Daniel earned a Bachelor of Science in Computer Information Systems from East Texas A&M University.
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