Michaels Stores, Inc., doing business as Michaels, is the largest American arts and crafts retail chain that currently operates more than 1,262 stores as of May 31, 2014.

Retail

Michaels

Michaels' headquarters in Irving, TX, United States

David Boone

Nicholas Bertram

Perry Pericleous

Bhaskar M.

Brynn Evanson

Tim Cheatham

Mandy Rassi

Aimee Radomski

Heather Bennett

Andrew Jhawar

Riddi Kline

David Lenhardt

Monte E. Ford

Steven Leblanc

Salim Hirji

Richard Maltsbarger

This department is responsible for overseeing store management and ensuring efficient retail operations.

Retail Operations

This department focuses on engaging with customers, facilitating sales transactions, and providing support to enhance the retail experience.

Sales and Customer Service

This department focuses on enhancing and managing customer interactions and satisfaction throughout the service lifecycle.

Customer Experience

This department is responsible for selecting, buying, and managing products to optimize sales and inventory.

Merchandising

The Leadership Team at Michaels is responsible for steering the strategic vision and operational efficiency of the company. Composed of executives from key functional areas such as innovation, marketing, supply chain, and technology, the team collaborates to drive growth, enhance customer experience, and ensure compliance across all business operations. Their collective expertise enables Michaels to adapt to market trends and maintain its position as a leader in the arts and crafts retail sector.

Leadership Team

This department manages and supports various customer service activities to enhance client satisfaction and operational efficiency.

Michaels

Org chart

Board & advisors

Teams

Retail Operations

Sales and Customer Service

Customer Experience

Merchandising

Leadership Team

Customer Service Operations

Offices

Michaels

Org chart

Board & advisors

Teams

Retail Operations

Sales and Customer Service

Customer Experience

Merchandising

Leadership Team

Customer Service Operations

Offices

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