Michaels Stores, Inc., doing business as Michaels, is the largest American arts and crafts retail chain that currently operates more than 1,262 stores as of May 31, 2014.

Retail

Michaels

Michaels' headquarters in Irving, TX, United States

David Boone

Nicholas Bertram

Perry Pericleous

Aimee Radomski

Brynn Evanson

Heather Bennett

Tim Cheatham

Andrew Jhawar

Riddi Kline

David Lenhardt

Monte E. Ford

Salim Hirji

Richard Maltsbarger

Steven Leblanc

This department is responsible for overseeing store management and ensuring efficient retail operations.

Retail Operations

This department focuses on engaging with customers, facilitating sales transactions, and providing support to enhance the retail experience.

Sales and Customer Service

The Marketing and Growth team at Michaels focuses on driving brand awareness and expanding the customer base through innovative marketing strategies and eCommerce initiatives. They leverage data-driven insights to enhance customer experiences, optimize product offerings across various marketplaces, and develop engaging content that reflects current trends. The team collaborates on private brand development and pricing strategies, ensuring that Michaels remains the go-to destination for arts and crafts enthusiasts.

Marketing and Growth

This department manages and supports various customer service activities to enhance client satisfaction and operational efficiency.

Customer Service Operations

This department focuses on the design and assembly of custom framing solutions.

Framing Department

This department manages inventory replenishment processes to ensure optimal stock levels and customer satisfaction.

Michaels

Org chart

Board & advisors

Teams

Retail Operations

Sales and Customer Service

Marketing and Growth

Customer Service Operations

Framing Department

Replenishment Operations

Offices

Michaels

Org chart

Board & advisors

Teams

Retail Operations

Sales and Customer Service

Marketing and Growth

Customer Service Operations

Framing Department

Replenishment Operations

Offices

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