Alejandro Guillen

Alejandro Guillen has a diverse work experience. Alejandro currently works at MicroPort Orthopedics as an Operations Excellence & RPA Analyst, where they deliver analytics solutions and develops critical dashboards and reports. Prior to this, Alejandro worked at Western Union, where they held multiple roles including Business Process Analysis, Agent Database Administrator, and AML Compliance Associate. In these roles, they conducted data analysis, process improvement, and provided support to various departments. Alejandro also has experience working at Infosys BPO as a Process Executive, where they analyzed purchase orders and maintained communication with supply chain stakeholders. Before that, Alejandro worked at Convergys as a Bilingual Customer Service Representative, analyzing cases and communicating with customers. Additionally, they have previous experience at AGEMAN S.A and Indudi in account receivable, billing, and customer service roles.

Alejandro Guillen's education history includes a bachelor's degree in Gestion de procesos from Universidad Americana (CR), which they pursued from 2021 to 2024. Prior to that, in 2009 to 2010, Alejandro studied Human Resources Administration at Universidad Tecnica Nacional. In 2008, they also completed a program in Commerce Administration at Instituto Nacional de Aprendizaje.

In addition to their formal education, Alejandro has obtained various certifications. These include Microsoft Power Apps from Udemy in June 2023, UI Path Process Mining Advanced from UiPath in July 2022, Creating and Giving Business Presentations, Public Speaking Foundations, SQL for Data Analysis, Data Visualization: Storytelling, and From Excel to Tableau from LinkedIn in 2022. Alejandro also holds Lean Six Sigma Blackbelt (LSSBB) certification from IQPI in August 2021, Project Management Foundations from LinkedIn in December 2020, Scrum Fundamentals Certified (SFC) from VMEdu Inc. in December 2020, Six Sigma Green Belt (LSSGB) and Six Sigma Yellow Belt (LSSYB) from Hotarus Consulting in 2020.