Carlos Mendez has over 28 years of experience in customer success, project management, and contact center operations. They served as a Client Services Manager at Sykes from 1995 to 2006 and later held the position of Customer Success Manager at Syniverse from 2016 to 2020. Carlos acted as Senior Operations Manager at Kareo in 2020 and worked as a Project Manager at Fujitsu from 2010 to 2014. Currently, they are the Senior Customer Success Account Manager at Microsoft. Carlos completed a BA in Systems Engineering from Universidad Nacional and an MBA in Business Administration with a focus on Finance from Universidad Latina de Costa Rica.
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