Elena Hernandez is an experienced Telco and IT professional specializing in customer success and support service sales, with over 20 years in technology operations management roles at large international enterprises. They have demonstrated a strong ability to drive customer adoption and retention while identifying upsell opportunities, managing project financials, and building multi-level relationships. Elena served as a Customer Success Manager at Oracle, led customer success initiatives at Hitachi Vantara, and currently holds the position of Senior Customer Success Account Manager at Microsoft. They are also pursuing an engineer's degree in Telecommunications from the Universidad Politécnica de Madrid.
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