Óscar Alcázar has extensive experience in technical support and engineering, particularly within cloud services and networking. Notable roles include Technical Support Engineer for Citrix, where expert support for mobility and file-sharing solutions was provided, and Cloud/Customer Success Engineer, facilitating Citrix Cloud product adoption. Óscar also served as a Network Support Engineer at Convergys and at Bosch, followed by significant tenure at Microsoft as an Azure Support Engineer, handling subscription management and identity issues. As Azure AD Authentication Shift Leader, Óscar optimized support workflows and enhanced customer experience. Academic qualifications include a Cisco CCNA certification and a Bachelor of Engineering in Information Technology from Universidad Metropolitana Castro Carazo.
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