Midco Connections
Sarah Pearce has over a decade of experience in client services and customer management, currently serving as Client Services Associate Supervisor at Equity Trust Company since January 2013. In this role, Sarah Pearce is responsible for researching and documenting escalated client transactions and managing a high-volume call center team, focusing on hiring, training, and employee engagement. Previously, Sarah Pearce held the position of Customer Service Manager at Midco Connections. Educationally, Sarah Pearce is pursuing a Bachelor of Business Administration at the University of South Dakota, having already earned a Bachelor’s Degree in Business Administration and Human Resource Management from the University of Sioux Falls, completing studies in 2023.
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Midco Connections
At Midco, our promise is simple. We’ll grow your business by building customer loyalty and increasing your revenue. We’ve been in the call center business for over 30 years, and during that time we’ve built up an unsurpassed team of high-quality customer service associates, all rigorously trained to bring you results. Our offices are located smack-dab in the Midwest, with strategic locations in North Dakota and South Dakota, which means that our associates are all good Midwestern folks with a good Midwestern work ethic and clear, friendly speech. So you can feel good about outsourcing all of your customer care needs to us, from inbound to outbound support. At the end of the day, Midco Connections can deliver what both you and your customers are looking for: knowledge, experience, and a friendly attitude. You’ll get the whole package—that’s our promise to you.