Gabrielle Peng

Gabrielle Peng is an experienced professional currently serving as the Manager of Marketing Quality and Risk Management at Midland Credit Management, an Encore Capital Group Company, where responsibilities include overseeing quality and risk management processes for digital and direct mail communications in collaboration with Compliance and Legal stakeholders. Previous roles include Senior Program Manager, where Gabrielle led cross-functional initiatives and developed an affidavit production program resulting in a significant production increase, and Program Manager, where process streamlining efforts improved external partner fulfillment rates. Earlier experience at Synergy Global Housing as an Account Coordinator involved a successful digital hotel desk prototype deployment that significantly enhanced hotel stays and generated substantial revenue. Gabrielle holds a Master of Business Administration from San Diego State University and a Bachelor of Science in Biochemistry/Chemistry and Music from UC San Diego.