Claudia Hernandez

Claudia Hernandez is an experienced IT professional currently serving as the IT Support Manager at Midtown Athletic Clubs since November 2020, where responsibilities include overseeing the Helpdesk support team and enhancing ticket response and resolution times. Previous roles include Infrastructure Administrator and End User Support Specialist at Climate Pros, LLC, where day-to-day operations involved installing and supporting various operating systems and devices. Claudia's earlier experience includes working at Microsoft as a Business Expert, providing training and support for Microsoft technology solutions, and serving as a Datacenter Technician. Claudia also held positions as an Implementation Consultant at InterDyn LANAC Technology and as a Gold Support Representative at FTD, focusing on technical support and client management. Educational qualifications include an Associate degree in Applied Science, Network Systems Administration from DeVry University and a diploma in Computerized Business Systems with Network Administration from Computer Learning Center.