Alyaa Eissa Fouad

Alyaa Eissa Fouad is an experienced Agile Project Manager currently working at Miele since April 2023, specializing in operational excellence. Prior to this role, Alyaa served as Global Program Manager for Customer Experience and Operations at Swvl from 2022 to 2023, overseeing a global portfolio focused on various customer experiences. At Amazon from 2020 to 2022, Alyaa held positions as Program Manager leading MENA Customer Experience initiatives and as Manager for Seller Trust & Risk Investigations, optimizing seller experiences. Alyaa's earlier experience includes roles at Uber between 2017 and 2020, such as Content Lead and Operations Team Lead, and earlier positions at Centro Global Solutions and Ahmed Shalaby's Legal Office. Alyaa holds a Bachelor's degree in Law from Ain Shams University, obtained in 2017.