Roberto Peña is a seasoned professional with over 15 years of experience leading operations and customer experience strategies across various industries, including insurance, e-commerce, telecommunications, and financial services. They have a proven track record of developing growth models, optimizing key performance indicators, and designing omnichannel strategies. Roberto currently serves as the Head of Business Operation & Customer at miituo, focusing on integrating innovation, culture, and technology to enhance profitability and customer satisfaction. Their previous roles include significant positions at AT&T, Interprotección, and American Express, where they demonstrated strong leadership and operational efficiency. Roberto holds a degree in Marketing from Escuela Bancaria y Comercial.
Location
Miguel Hidalgo, Mexico
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