John Adams

John Adams has a diverse work experience spanning nearly three decades. In 2021, they began working as a Customer Solutions Expert at Pipedrive, where they talk to customers via chat and email to resolve technical issues and answer questions about using the Pipedrive system. Prior to this, from 1992 to 2011, they held the roles of System Administrator, Operations Manager, and Customer Service Manager at Mikes Cigars, where they analyzed, troubleshot, and provided solutions to all technical concerns including hardware, software, computers, printers, and telephones. From 2011 to 2021, they worked as a Computer Repair Specialist at Staples, where they leveraged analytical skills and problem-solving expertise to spearhead computer diagnostic and repair processes on equipment brought in by customers.

John Adams obtained a Bachelor of Science Degree in Electrical Engineering from the University of Miami between 1988 and 1992. John also obtained a certification in Windows Server 2016: Installation and Configuration from LinkedIn in February 2019.