Carlo Gabriel de Castro

Carlo Gabriel de Castro is a seasoned IT professional with extensive experience in service desk operations and technical support. Currently serving as a Senior Operations Manager at Milestone Technologies, Inc. since October 2020, Carlo specializes in coordinating and prioritizing service execution while overseeing the performance of Service Desk Leads and Technicians. Previous roles include IT Support Lead at Uber, where Carlo collaborated closely with the Service Desk Manager to meet client-specific performance goals, and IT Field Technician at Uber, with responsibilities in training, ticket evaluation, and stakeholder coordination. Carlo has also held positions in education as a College Instructor, as well as IT support roles at Schneider Electric, Phil-Data Business Systems, and Japan Philippines Nameplates, Inc. Carlo holds a Bachelor of Science degree in Computer Engineering from San Sebastian College - Recoletos de Cavite.