Fernando J. has extensive experience in technical support and customer service, primarily with Google Inc. since January 2014, where roles include Chrome Tier 3 Technical Support and Tier 2 Technical Support. Responsibilities involve troubleshooting Chrome OS and connectivity issues, responding to customer inquiries across various platforms, and managing ticket queues. Previous positions include providing specialized support for Google Glass, as well as technical roles at NCR Corporation, Flextronics, and MobiTV, focusing on installation, repair, and customer support for various tech products. Additionally, Fernando J. has managed customer service operations at Merry Maids and led a telemarketing team at Pacific Mortgage Group. Educational background includes Diablo Valley College and Stride Center Technical Institute.
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