Phoenix (Annie Z.)

Phoenix (AZ) has a diverse work experience consisting of roles in various companies. They started their career in 2008 as a Customer Care Consultant at Maxis, where they later transitioned to a Case Management Executive and then a Channel Support Service Executive. They joined Groupon Asia Pacific in 2013 as a Deal Writer, responsible for creating attractive write-ups for deals. They also worked as a Regional Site Editor, managing tickets and making amendments to deal pages based on updates and guidelines.

In 2017, Phoenix joined Uber as a Senior Regional Community Operations Specialist. They then moved to AmGeneral Insurance Berhad in 2018, taking on roles such as Assistant Manager - Operations, Assistant Manager - Customer Experience, and Lead - Governance of Outsourcing & Special Initiatives.

Currently, Phoenix is employed at Milieu Insight as a Senior Regional Community Operations Manager.

Phoenix attended the Malaysia Institute of Integrative Media (MIIM) from 2006 to 2008, where they obtained a Diploma in Multimedia Production. Their field of study was Multimedia Production. Phoenix also attended SMK Seafield, although no specific start and end years or degree name were provided for this educational institution.

In terms of additional certifications, Phoenix obtained a Certificate in CPR, AED & First Aid from Alison - Free Online Learning in May 2021. They also obtained a Basic Occupational First Aid, CPR, & AED Course certification from Life Saving Pro Academy in November 2017. It is unclear when Phoenix obtained the certification in Preventing Workplace Harassment from Emtrain, as the month and year were not provided.