Millennium 1 Solutions
Hamilton Maguire currently serves as Operations Manager and previously held the role of Team Leader at Millennium 1 Solutions since June 2017. Prior to this, Hamilton was the Manager of the Workforce Campaign at United Way Halifax from July 2016 to January 2017. Hamilton also gained experience at United Way Worldwide from November 2012 to June 2016, where roles included Senior Associate in Corporate Relations and Lead Associate in Human Resources. Earlier in Hamilton's career, Hamilton worked as Technical Manager at AOL, LLC from May 2005 to February 2007.
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Millennium 1 Solutions
Millennium1 Solutions is now NTT Business Process Outsourcing. Please visit our new company page https://www.linkedin.com/company/ntt-bpo NTT Business Process Outsourcing is a purpose built and performance driven Customer Experience Management organization, delivering end-to-end solutions that support the complete customer journey and lifecycle. We’re here to enable the connected future. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. Through an early engagement and outside-in, outcomes-based approach we help our clients design and deploy the right technology environment, to unlock and enable organizational CX strategy execution. Our Managed Service offering, which includes fully outsourced Contact Center operations, as well as targeted support services such as Managed Quality Assurance, Workforce Management, and Managed Analytics, allows our clients to optimize CX delivery outcomes while protecting revenue and improving profitability. As relentless innovators, we also leverage our dedicated Business Insights and Analytics practice – SmartCX – to understand customer behaviours and preferences, allowing us to continually optimize and improve CX delivery, increase operational efficiency, and improve customer retention and loyalty. Our head office is located in Toronto, Ontario, Canada, with additional offices in Ottawa, Orangeville, Sudbury, Bridgewater, Yarmouth, Edmundston, and Montreal. We also have an offshore captive facility in Manila.