Kathy McLeod Hein

Kathy McLeod Hein has extensive work experience in various leadership roles. Kathy is currently the Director of Business Support at Millennium Systems International since June 2022. Prior to that, they served as the Business Support Manager at the same company from September 2018 to June 2022.

Before joining Millennium Systems International, Kathy worked as the Director of Customer Service at Bare Necessities from January 2017 to September 2018. In this role, they managed a team of 17 Customer Service Representatives and was responsible for handling incoming phone calls, chat, email, and fraud. Kathy also participated in strategic planning meetings and tracked key performance indicators (KPIs).

From October 2015 to January 2017, Kathy served as the Director of Consignor Relations at The RealReal. Kathy managed a team of 12 Consignor Relations Specialists and focused on improving consignor relations, developing and tracking KPIs, and implementing training programs.

Prior to their role at The RealReal, Kathy worked at Bulbrite Industries as the Senior Customer Relationship Manager from December 2010 to October 2015. Kathy excelled in developing and leading projects to improve customer service operations and exceeded customer expectations. Kathy also created internal training programs and materials for the customer service team.

Overall, Kathy McLeod Hein has a strong background in leadership, customer service, and business support, consistently demonstrating their ability to improve operations, track performance, and exceed expectations.

Kathy McLeod Hein's education history includes a Bachelor's degree in Business Management from the University of Phoenix, obtained between 2006 and 2011. Additionally, they have received a Graduate Gemologist Diploma and a Graduate Diamonds Diploma from the Gemological Institute of America, completed by 2009. Before their university education, Kathy attended Ridgewood High School, but no further details about their degree or field of study during that time are provided.

Kathy McLeod Hein also holds several additional certifications. In 2012, they obtained a Lightopedia Certification from Bulbrite Industries and a Certificate of Completion in Preparing for Leadership from the American Management Association. Furthermore, they earned an ALA Lighting Associate certification from the American Lighting Association, although the specific month and year of obtaining this certification are not stated.