Colleen Nugent

Customer Service Team Lead at MIM Software

Colleen Nugent has a diverse work experience spanning over two decades. Colleen currently works as a Customer Service Team Lead at MIM Software Inc. since August 2022. Prior to that, Colleen worked as a Licensed Massage Therapist in Massage Therapy from January 2005 until now.

From July 2020 to August 2022, Colleen served as the Director of Patient Services at Signature Health, Inc., and before that, they held the roles of Manager and Patient Access Manager at the same company from October 2018 to April 2020.

Colleen also worked at The MetroHealth System as an Access Analyst II from April 2018 to October 2018 and as a Coordinator Ambulatory Systems and Access from December 2016 to April 2018.

In addition, Colleen served as a Senior Healthcare Consultant at Healthcare Intelligence from July 2015 to August 2016, where they specialized in consulting for healthcare, training staff on Epic products, and assisting with the implementation of Epic products.

Colleen's early career includes roles at Cleveland Clinic, where they worked as an Educational Partner III from June 2010 to July 2015, focusing on instructional design and developing e-learning courses. Colleen also worked as a Financial Counselor from August 2002 to June 2010 and as a Referral Coordinator from June 2001 to August 2002 at the same organization.

Colleen Nugent attended the National Institute of Massotherapy from 2003 to 2005, where they obtained a degree in Massage Therapy (LMT). Colleen later went on to attend Lakeland Community College, although the specific details of their degree and field of study are not provided.

In terms of additional certifications, Colleen Nugent obtained the following certifications from Epic:

- Epic MyChart in March 2018

- Certified Epic Trainer in August 2011

- Certified Epic Cadence in January 2010

It is not specified whether Colleen Nugent obtained any additional certifications or degrees beyond the ones mentioned above.

Links

Previous companies

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Timeline

  • Customer Service Team Lead

    August, 2022 - present