Jean Remy

Jean Remy is a seasoned IT professional with extensive experience in customer support and technical roles, currently serving as the Customer Support Team Lead at Mimecast since April 2017. In this player-coach role, Jean oversees the support team and manages the support queue while engaging directly with customers. Previous positions include Senior Technical Support Engineer and Customer Technical Support Engineer at Mimecast, where expertise was utilized to provide technical advice, document product defects, and enhance system performance. Jean's earlier experience includes roles as a Desktop Support Engineer at Pathfinder International, Helpdesk Analyst at The Norfolk Companies, and Field Service Representative at WorldWide Tech Services. Jean holds a Bachelor of Science in Information Technology from Northeastern University, along with an Associate of Science in Network Technology from Bunker Hill Community College and a Technical Certificate in Computer Science from Year Up United.