Jen Bernhardt, MBA, is a seasoned professional specializing in customer excellence and strategic enablement, currently serving as Senior Manager at Mimecast. With a strong background in leadership and operational efficiency, Jen has successfully developed comprehensive enablement strategies for post-sales teams, mentored teams, and implemented multi-modal training programs to enhance performance. Previous roles include Sr. Customer Success Enablement Manager at Genesys, where Jen transformed learning processes and led a global team. Early career experiences include significant positions at DirectEmployers Association that focused on member engagement and professional development. Jen holds a Master of Business Administration from Western Governors University and a Bachelor’s degree in Hotel and Restaurant Management from Purdue University Fort Wayne.
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