John Madrid is an experienced IT professional with a strong background in technical support and customer service. Currently serving as an Advanced Technical Support Engineer and previously as a Customer Support Engineer at Mimecast since June 2021, John has also worked in various roles including Service Desk Engineer at Unit4, IT Support Specialist at Gauthier Business Technologies, and Service Desk Analyst at Raymond James and Control Risks. John's early career includes an IT Assistant position at APL, where responsibilities involved logistics roll-out and machine deployment. John began professional development in IT through a 1st Line Support role at JustIT. Education includes a Foundation degree in Digital Design, Art, and Design from Bath Spa University.
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