Khumo Matlotleng

Khumo Matlotleng is a seasoned professional in business systems analysis and support, currently serving as a Senior Business Systems Support Analyst at Mimecast since September 2022. Responsibilities include acting as a 2nd level support for escalated cases, engaging with multiple teams to resolve customer issues, and mentoring junior analysts. Khumo has previous experience as a Business Systems Analyst at Mimecast, a Senior Associate Business Analyst at NTT Ltd., and a Technical Writer at Dimension Data and Adcorp Holdings Limited. Educational pursuits include a Bachelor of Commerce in Information Technology from MANCOSA and a National Certificate in Advanced Business Analysis from the Faculty Training Institute. Khumo's expertise spans system analysis, documentation, user requirements, and process optimization.