Michael O'Brien is a seasoned professional in customer success management, currently serving as a Senior Customer Success Manager at Mimecast since January 2024. Prior experience includes roles at Gong as an Enterprise Customer Success Manager from July 2021 to January 2023, and at Glassdoor, where Michael held various positions including Senior Customer Success Manager for National Accounts, Customer Success Manager for National and Enterprise Accounts, and Account Manager from August 2016 to July 2021, achieving President's Club recognition in 2016. Additionally, Michael worked as an Insurance Broker at GCG Financial from August 2014 to January 2016, primarily focusing on mid-market employee benefits, and began a career at ADP as an Associate District Manager from August 2013 to April 2014. Early career experience includes a role as an Associate Product Manager at Interactive Health, Inc., in June 2011. Michael holds a Bachelor of Arts degree in Political Science from Miami University and has studied at both Universidad del País Vasco and Loyola Academy.
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