Rethabile Matseo

Rethabile Matseo is a skilled IT professional with extensive experience in managed services and engineering, currently serving as the Managed Services Lead Engineer at Mimecast since February 2020. In this role, Rethabile focuses on guiding the implementation of DMARC for enterprise customers, maintaining detailed case histories in Salesforce, and ensuring effective escalation of issues. Previously, Rethabile held positions at Mimecast as Managed Services Engineer and Implementation Engineer Graduate, contributing to the authentication of email environments and customer training. Prior experience includes a Helpdesk Support role at the Central University of Technology, Free State, where Rethabile enhanced user performance through hardware and software training. Rethabile holds a Bachelor's degree in Information Technology and a National Diploma in Information Technology, both obtained from the Central University of Technology, Free State.