Samuel Mayaka

Samuel Mayaka is an experienced professional with a robust background in telecommunications and systems engineering, currently serving as a Senior System Engineer at Medallia and a Senior Telecommunications Engineer at VHT since June 2009. In these roles, Samuel oversees VHT's voice infrastructure, including various technologies such as Avaya PBX, Genesys PureEngage, and Cisco UCCE. Responsibilities encompass supporting telephony requirements, system upgrades, and implementing both premise and cloud-based contact center solutions. Prior to these positions, Samuel held various roles including Solutions Architect and Integration Engineer, focusing on integrating Virtual Hold solutions into major contact center environments throughout North America. Samuel's academic credentials include a Bachelor of Business Administration in Information Systems Technology from Cleveland State University and an ITMP in Information Technology from Cuyahoga Community College.